Base-t, a leading provider of Manufacturing Operations Management software for aerospace and defence manufacturers, has strategically restructured its customer success function and the promotion of Chelsea Morgan to Vice President of Customer Success.
Morgan will lead a newly defined organization built to replace reactive, relationship-dependent customer engagement with structured, measurable outcome accountability – beginning in the sales cycle and continuing through implementation, adoption, and continuous improvement.
Commenting on the development, Morgan said, “Our customers need a team that understands their operations, measures what was promised against what’s been delivered, and stays engaged long after go-live. This organisation is built to make that real with quantitative value tracking, dedicated operational expertise on the shop floor, and a framework that holds us accountable for results.”
Central to the new organization is a focus on helping customers approach Solumina adoption as a strategic initiative and not just a software deployment. Morgan’s team works with each customer to define what success looks like in operational terms, builds a roadmap to get there, and measures progress against the outcomes that justified the investment in the first place.
