For the fourth consecutive year, residential Air Conditioners (ACs) manufactured by Mitsubishi Heavy Industries Thermal Systems, Ltd. (MHI Thermal Systems) have been cited as the “Best Brand of Air Conditioners” by Australia’s leading consumer advocacy group CHOICE, the Australian Consumers Association; and for the third straight year, the lineup has been certified as the No.1 brand in customer satisfaction by Canstar Blue Pty. Ltd. an organization that conducts consumer surveys in Australia and the greater Oceania region. The air conditioners are marketed by MHI Thermal Systems’ local subsidiary, Mitsubishi Heavy Industries Air-Conditioners Australia, Pty. Ltd. (MHIAA).
The “Best Brand” designation awarded by CHOICE is based on a survey of customer satisfaction and product reliability as well as a review of actual cooling capacity figures over a 12-month period. According to CHOICE, its 2021 survey was conducted on 1,700 members operating a total of more than 200 different air conditioners. MHIAA’s residential units received a customer satisfaction rating of 94% and a reliability rating of 90%; their overall score was 74%, exceeding the 71% for which they had garnered the Best Brand designation in 2020 and placing them above all other brands surveyed.
Canstar Blue’s “Most Satisfied Customers Award” in the air conditioner category is based on ratings received in seven categories (overall satisfaction, reliability, ease of use, connectivity, noise while operating, value for money, and functionality and features
